Supporter FAQ | Cal Parks

Manage Subscriptions 

How do I subscribe to California State Parks Foundation emails? 

You can sign up through our Stay Connected page.  

I signed up for your emails but have not been receiving any. 

Our apologies — we can resolve this! Please email us at info@calparks.org and we’ll make sure you start receiving emails. 

How can I change my email subscription preferences/unsubscribe? 

Please update your email preferences here, or send us an email at info@calparks.org to specify your email preferences. You are also welcome to adjust which lists you’re on or unsubscribe from our emails at any time by clicking the “Unsubscribe” link in the footer of any email we send.   

My email address has changed. How do I update my information? 

We’re happy to update your email address! Update it online here, or email us at info@calparks.org with your new email address and we will update your contact information. 

How can I receive less paper mail or be removed from your paper mailing list? 

Please reach out to members@calparks.org or call us at (415) 262-4400 to request less paper mail or to be removed from all paper mailings. We will confirm that we received your request and begin processing this removal. Please excuse any stray mailers while the system updates. The recycled content of our paper mailings is 30% post-consumer waste.

Can I sign up for text message updates? If I want to unsubscribe from text message alerts, how can I do that? 

Sign up through our Stay Connected page. Make sure you select the “Sign me up for SMS messages” checkbox to sign up for text message alerts. By submitting your cell phone number, you are agreeing to receive periodic text messages from the organization. Message and data rates may apply. Text STOP at any time to stop receiving text messages. 

 

Online Donation and Action Alert Forms 

What is the “FastAction” option on your online forms? 

FastAction is a safe and secure way for you to save your contact and payment information, allowing you to easily show your support in the future with a single click. FastAction is a service of Bonterra that allows you to quickly auto fill on any website that offers FastAction. Bonterra is a family of tools dedicated to serving nonprofits. We use this for our online donation and action alert forms. For more information, please visit Bonterra’s privacy policy.  

Is FastAction required? 

No. To decline saving your information to FastAction, make sure the checkbox for “Remember me so that I can use FastAction next time” is not checked, before you submit the form. 

I opted-in to FastAction. How do I log out of FastAction? 

If you don’t want FastAction to automatically fill in your information, select the “Forget this device.” link on any of our forms. It should be displayed next to the FastAction logo on all our online forms. 

 

Contributions and Donations 

Is my donation tax-deductible? 

Yes. We are a 501(c)(3) nonprofit organization. Our tax identification number is EIN 94-1707583. Your gift is tax-deductible to the fullest extent of the law. To calculate the tax-deductibility of your donation, deduct the fair market value of any of the items you may have received in consideration of your contribution. You'll find the fair market value of the benefits you received listed on the acknowledgement letter we send you after you make your donation. If you choose to decline all of the benefits with a listed fair market value, then your contribution is fully tax-deductible. 

What are your charity ratings? 

We are proud to have received the highest-level ratings from Candid (Platinum) and Charity Navigator (Four-Star) in 2024. You can find more information on our Charity Navigator profile and Candid profile. We are also environmental partners with 1% for the Planet, a globally recognized certification that represents thousands of businesses and environmental partners. 

How much of my gift goes to programs? 

You can find our all our financial documents and annual reports on our website. There you can view our most recent independent audit review, Form 990 (information on assets, our board, officers, and more), and Annual Report (narrative around our impact with data and visuals). Regarding where donations are applied, our most recent percentage breakdown is 74% programs, 19% fundraising, 7% admin.  

May I see your financial statements? 

Yes. This portion of the website includes our 990 forms and annual reports. From time to time, this portion of the website will be updated to reflect new information. If you do not find the information you are seeking here or elsewhere on our website, we urge you to contact us at (415) 262-4400 or members@calparks.org. We will do our very best to answer your questions. 

How can I confirm you received my gift? 

In order to check the status of a donation, please call us at (415) 262-4400 or email us at members@calparks.org. Please include your name and the donation amount for reference. 

How do I ensure my gift is counted for the appropriate tax year? 

If you make a gift any time online on or before December 31 at midnight PST, it will qualify for your taxes for that same calendar year. Credit card contributions sent via postal mail must also be processed on or before December 31. For checks or cash sent via postal mail, your contribution must have a postmark of December 31 or earlier.  

How do I get a copy of my tax receipt(s)? 

You should receive your donation tax receipt via email or postal mail, depending on how you made your gift. You can also request a copy of any receipt by calling us at (415) 262-4400 or emailing us at members@calparks.org. We are happy to resend your donation receipt if needed. 

I contribute a monthly donation, and my credit card has expired or changed. How can I update it? 

Thank you for inquiring and for your commitment! Currently our self-service donor portal is utilized for monthly donation updates, such as adjusting a donation amount or updating card information on file. You can log in here. A one-time access code will be emailed. Please note, only recent online donations will populate.   

How can I make a donation by check? 

You can find all information on donating by mail here. 

How do I make a legacy gift or qualified charitable distribution? 

You can learn more about our planned giving options here and find the option that works best for your goals. Our planned giving team is also happy to speak with you in confidence, with no obligation. Feel free to contact them using this form

Can I make a gift through my Donor Advised Fund? 

Yes. Donor-Advised Funds (DAF) are a convenient way to simplify your charitable giving to California State Parks Foundation. Find more information here. 

Can I make a gift of appreciated stocks, bonds, and mutual funds? 

Yes. Not all donations have to be cash based. Consider donating stock, bonds, or mutual funds to benefit our work on behalf of state parks. You may additionally benefit by eliminating capital gains taxes and receiving an income tax deduction. Find more information here. 

Can I give in honor or memory of a loved one? 

Yes. To make an honorary or memorial gift, fill out this donation form and make sure you select the checkbox that says “I’d like to make this contribution in honor or in memory of someone.” and fill out the required information after. 

You can also give the gift of a California State Parks Foundation membership via this form

Do you solicit donations by phone? 

We do not. If you receive an unsolicited call from someone asking for contributions and claiming to be California State Parks Foundation, please do not provide the caller with personal or financial information. You may report phone and text scams to the Federal Trade Commission. You may also reach out to us by phone at (415) 262-4400, or by email at members@calparks.org.  

 

Contact Us 

I don’t see my question answered here. Who can I contact? 

We want to hear from you! Please see below for our address, phone, and fax information, plus email contacts depending on what you’d like to reach out about. 

Mail, phone, fax: 

Mailing address: 33 New Montgomery Street, Suite 520, San Francisco, CA 94105 
Phone: (415) 262-4400 
Fax: (415) 772-8969 

Email: 

General Questions: info@calparks.org 

Membership Questions: members@calparks.org 

Development Questions: development@calparks.org

Advocacy information: advocacy@calparks.org

Program information: programs@calparks.org

Press Contact: media@calparks.org

Website technical problems: info@calparks.org